General Conditions

TERMS OF SALES
ACCEPTANCE OF CONDITIONS
CUSTOMER ACKNOWLEDGES THAT THEY HAVE ACKNOWLEDGED AND AGREE WITHOUT RESERVATION OF THESE CONDITIONS AT THE TIME OF CONFIRMING AND FINALIZING THE ORDER.

PRODUCTS
The photographs illustrating the products offered on this site may differ slightly from reality. Indeed, according to the settings during the production and processing of these photographs, the colors may be slightly different from the actual product.

PRICE
All our prices are in Swiss francs, all taxes included. The prices of our products do not include shipping costs. The amount billed to you is displayed clearly on the confirmation of the order on which the shipping costs and any discounts are displayed. The prices listed on this order confirmation are valid.

ORDER
A firm order is placed when the customer presses the « Confirm order » button on the confirmation page. By placing an order, you make us an offer to buy the products you have selected. We reserve the right to accept or decline this offer, at our discretion. We confirm the acceptance of the order as well as its evolution to the customer, to the e-mail address that he has provided when registering on the site. This confirmation is effective when the customer receives an e-mail from us indicating that the order is placed in « In processing » mode. This e-mail thus forms a sales contract between you and Natix.

PAYMENT METHODS
Payment methods: Payment by Pay Pal and Visa / Mastercard credit cards as well as by bank transfer. Note that the delivery time will be longer with the latter method.

DELIVERY IN TRANSPORT
Sending of available articles is done by post within 5 to 8 days. A participation on your part is requested once per order.
NOTE: Natix does not deliver parcels in a post office box and does not deliver any goods to a minor clientele or under guardianship, except with the written authorization of the parents or guardian.

RETURN OR EXCHANGE OF GOODS
Items must be returned intact and complete in their original packaging (with labels with their references), accompanied by the delivery note, within 7 days after receipt of your package. Shipping costs related to the return are your responsibility. In the case of an exchange order, the shipping costs of your new order are offered.

LEGAL GUARANTEES
Check the condition of the delivered goods without delay to exclude obvious defects in material and workmanship, as well as transport damage. In accordance with the law, you are obliged to report any defect or anomaly affecting the delivered goods to enable us to remedy them.

COMPUTERS AND FREEDOMS
All personal data will be considered confidential. The information necessary for the management of the order will be subject to computer processing and may be communicated to associated companies as part of the management of the order.